Search

Helpdesk software search engine - use it to search for a support ticket. The search engine returns only the tickets you have permission to view. All search parameters are optional.

• search - enter a keyword to search for.

  The application will search for the keyword in ticket subject, ticket body, and the submitter email/name

• Date from - return tickets within a date interval
• Date to - return tickets within a date interval
• From - return tickets from a particular user
• Assigned to - return tickets handled by a particular technician
• Category - return tickets in a particular category
• Status - return tickets in a status (or NOT in a status)
• Ticket ID - search for a ticket by ID
• "Has Tags" - search for tickets that have these tags
• "Doesn't have tags" - search for tickets that DO NOT have these tags
• Custom fields - search by custom fields
• Show latest entries from the log - return a number of the latest ticket comment from the log

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